Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Missing multiplier points from in store purchase

I made a purchase in store today and before doing so I asked the cashier if the point multiplier would apply and she said it would. I seem to have gotten the base points but not the bonus points yet. I am used to seeing them appear at the same time so wanted to know if I should be worried or not.

Re: Missing multiplier points from in store purchase

Hi @thechooch It may take up to 24 hours for the points to be credited to your Beauty Bank. If they're not credited within this timeframe, please send me a PM. Thanks!

Re: Missing multiplier points from in store purchase

Same thing with me. I spent almost 300 and only got the base points. Should be getting 4x

Re: Missing multiplier points from in store purchase

Mine ended up never showing up so I'd PM Danee too, make sure you get your points! 

3 Replies
Conversation Stats
  • 3 replies
  • 477 views
  • 0 Hearts Given
  • 3 Contributors