Missing item

[Kavneet101]

Ordered a package had items missing I am very sad about this and the customer service declined to offer a refund

[LaurieBT]

Hi @Kavneet101,

I'm sorry to hear this! It looks like your private messages are turned off. You may send me a private message with more details, and I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat is unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie