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Post in Customer Support
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Missing Samples

I placed 2 orders this week, selecting 4 different samples. I only got 1. in the past, at least I would get the wrong samples, but would get something  🤷🏻‍♀️ I have 2 more orders coming in and I know I shouldn’t expect anything. 
I understand this is something extra Sephora is doing, which is amazing. But  why offer them then if they won’t arrive? 

Re: Missing Samples

This just happened to me too! I selected a sample of the Gucci mascara. I was so excited to try it, and to see it as a sample choice, but it was not in my order! 

Re: Missing Samples

Hi @jmcguire21

 

Oh no! I'll send you a PM.


Regards,

Danee

Re: Missing Samples

Hi @akaren9007

 

I'm sorry to hear about this! I'll send you a PM.


Regards,

Danee

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