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Post in Customer Support
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Missing Samples !!

I received my shipment today, however, the 2 FREE samples I selected were NOT there! Although they are free, I love those and carefully selected them from all the options...and this is also something the client deserves, as word of promise from Sephora, right? Very disappointing and seek solutions here.

BTW It's my birthday order shipment....feel the double disappointment :((  I'd even like to return the order I receive. Been Sephora fans for so many years and it's quite speechless now.

@JaneanBT @LaurieBT @keelybt @DaneeBT 

 

#missingsamples 

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Re: Missing Samples !!

I'm missing my 2 samples too.

Re: Missing Samples !!

Hi @November10,

 

I'm sorry to hear this and I'll send you a message.

 

Best regards,

Laurie

Re: Missing Samples !!

I also just got my order with the samples missing 😞 I was so looking forward to trying the product. My mom got her order a few weeks ago and it looked like someone dumped a bin of samples in hers! 😞 

Re: Missing Samples !!

Hi @JojoDY,

 

I'm sorry to hear this! I'll send you a message.

 

Best regards,

Laurie

Re: Missing Samples !!

@kk009 I'm sorry to hear that! I will send you a PM to help. 

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