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Missing Purchases

I went to Sephora on Wed, June 12 to return some products (that had irritated my skin) and for my long-overdue monthly haul. I also redeemed 100 points for the Korres Greek yogurt point perk and picked my Benefit birthday gift. However, the BI points from returning the products were deducted, but only the point perk and b-day gift show up in my purchases history when I actually bought these as well:


Origins Active Charcoal Mask ($23)

Fresh Sugar Lip Treatment in Sugar ($22.50)

Josie Maran Coconut Watercolor Cheek Gelee in Getaway Red ($22)

Josie Maran Coconut Watercolor Cheek Gelee in Honeymoon Honey ($22)

Clinique Chubby Stick Intense in Roomiest Rose ($16)

Nails Inc. Sprinkles Nail Polish in Sweets Away ($9.50)

Sephora by Opi Trend Tips in Birds ($6)

Sephora Nail Lacquer in Hey DJ ($1)


The purchases history and BI points for these products are missing, and even though I returned the Dennis Gross Alpha Beta Daily Face Peel ($15), my account shows that I purchased it on the day I returned it. 


Can anyone advise on how to sort this out?

Re: Missing Purchases

Thanks so much! The points are added, but the purchase history is still wrong. I like to have my purchase history so I know what I've bought and what to recommend. 

Re: Missing Purchases

Unfortunately I'm not able to update your purchase history Smiley Sad

Re: Missing Purchases

Hi Evno I'll be happy to take a look at your account and send you a message with more information.

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