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Post in Customer Support

Missing Palette in online order!



I just received my online order today which was the huda beauty palette and the huda beauty lip gloss. I opened the box and only found 1 of my items, the lip gloss. I am so confused, I've ordered through the site many times before and never had a problem. I actually prefer ordering online because this way I can read others reviews before purchasing. This has actually never happened on any site for me before luckily. I've contacted sephora by email just now but am just a bit panicky of what to do while I wait. Do orders ever come separate for some reason even though you made the order all at once?

Re: Missing Palette in online order!

Hi @Michellesquivel,


I am so sorry to hear this! I will send you a PM to assist you with this.




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