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Post in Customer Support
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Missing Package

I had a package that says it delivered last Monday and I never got it. I've been checking everywhere and constantly checking my mailbox. Am I supposed to contact Sephora or the Post Office?#

Re: Missing Package

Hi @pechiney,

 

I'm sorry to hear you haven't received your package! I'll send you a PM to assist you further.

 

Always,

Danee

Re: Missing Package

I have the exact same issue. My package was supposedly delivered on January 15th but I did not receive it. Who am I supposed to contact for this?

Re: Missing Package

Hi @keziajt,

 

I'm sorry to hear this!  I'm going to send you a PM shortly for assistance!

 

Best,

Steph 

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