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Post in Customer Support

Missing Package No refund or replacement

I bought a la mer set that was supposed to include a hydrating lotion and the cream during the rouge sale at $265! I only received the cream in my package and I promptly contacted customer service line but they declined to send me the missing product due to system limitations! I do not know what that even means?!! This experience has left me disappointed and as a long time customer of over 10 years, I believe we shouldnโ€™t have to bear with the consequences of cost of careless warehouse packing. Regrettably I wonโ€™t be ordering from them again! 


Re: Missing Package No refund or replacement

@emzbeaut I'm sorry to hear that! I will send you a PM for more information. 

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