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Post in Customer Support

Missing/ Incorrect Samples

I am incredibly frustrated. I spent a lot of time to curate the samples I wanted and instead got one wrong sample in replacement of another and then one sample was missing altogether. I ordered the Pat McGrath foundation samples and instead received a sample for Anastasia Beverly Hills foundation sample. And I also ordered the Juice beauty  STEM CELLULAR anti-wrinkle moisturizer. It was not even included in the package. The order sheet doesn’t even list them but the app states that I received it which is false.  





 #complaint #incorrectorder #missingitems

Re: Missing/ Incorrect Samples

@BbyShellz We do have to make substitutions if the samples you chose are unavailable in the distribution center that is processing your order. I'm sorry to hear that one of the samples was missing and I will send you a PM to help. 

Re: Missing/ Incorrect Samples

Samples substitutions happen frequently as items go out of stock, @BbyShellz. You can contact customer service about the missing sample though. 

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