Missing/Damaged Products Refused to Give Refund

[Anonymous]

Took 2 months to receive refund after constant messaging but ended up receiving only half of the refund amount. 

They claim that they refunded the full amount and don`t know where the other half went. Wanted to verify the amount with my bank, but they refused to give proof of refund/receipt. 

Sephora and their customer service is a joke. 

[DaneeBT]

HI @Anonymous,

I'm sorry to hear about this experience! In reviewing your account, it appears that you were recently assisted via phone. If you have additional questions or concerns, please send me a private message. Thank you.

Always,
Danee