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Post in Customer Support

Missing 5 items from Sephora order!

So I returned from holiday, really looking forward to opening my sephora package. By the time I had come back, I found out that I stupidly put the wrong unit number. Luckily, the package was given to me and it was unopened. Unfortunately, 5 items are missing from my order. 


I am missing:

dermablend transluscent setting powder, stila magnificent glitter in kitten karma, huda beauty 3d summer solstice highlighter, urban decay stay all night spray, and a anastasia dipbrow pomade in ash brown.


what i got:

stila magnificent glitter in diamond dust and a tatcha sample from my rewards. 


Other samples that i chose were also not in the package. 


I really couldn't care less about the samples but what happened with the rest of the items. It is really bizarre that 5 items are missing... which is a lot. Was it delivered in a separate package or what actually happened? I'm really upset because its $127 worth of goods that have gone missing! Please help!






Re: Missing 5 items from Sephora order!

Hi msan88, 


Sorry to hear about this! I'm sending you a PM shortly. 





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