Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Merging two BI accounts, having the wrong email/losing the card

I have one BI account online and another account that I signed up in stores. I would like to merge the two together, but apparently the SA who signed me up in store put down the wrong email and im unable to findout what  what they typed in. Being that I lost my wallet, I only have my recently obtained VIB card(linked to the one signed up instores. Anyway to log in with only the VIB #? Please help

Hi JoannaUnicorn,   Oh no, I can merge them together for...

Hi JoannaUnicorn,


Oh no, I can merge them together for you and I'll see if we can locate your other account. I'll send you a message to help. Thanks!

❤️ Melissa
1 Reply
Conversation Stats
  • 1 reply
  • 1 Hearts Given
  • 2 Contributors