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Post in Customer Support

Mascara Clumpy

I bought new mascara (Better Than Sex, Chocolate) on June 19, 2024. Earlier this week I found it was clumpy and the wand isn’t fluffy. I’ve had this happen with several of these, just never this fast. Is it too late to return it?

Re: Mascara Clumpy

@leximck I'm sorry to hear that! ! Items can be returned within 30 days for a refund, or within 60 days for store credit.  For our full return policy please visit > https://www.sephora.com/beauty/returns-exchanges
 

Re: Mascara Clumpy

I don't work at Sephora or anything but it should probably be fine to return it now.

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