Late Express Shipping

[SabinaBasnet]

Hello,

I placed an order on February 10th choosing the express shipping option as it was expected to be delivered on February 13th. Today is February 15th and now for my surprise the expected delivery date was updated to February 21st, one day after the expected delivery date for the regular shipping. What is the point to pay almost the double of the price for the express shipping if the regular shipping is faster?? It's my first order online on Sephora and it will be my last one.

Please cancel my order and provide me a refund as soon as possible!

[LaurieBT]

@SabinaBasnet, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!.

[SabinaBasnet]

The private messages were on from the beginning. I sent you a message privately and I didn't get any answer.