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Item never recieved + No refund?

A few days ago, I bought three items online for pickup in-store the next day. One of them was the RareBeauty Soft Pinch Liquid Blush. It said limited stock left for the shade I wanted so I bought it immediately. After a few minutes, I got the email confirmation saying everything was processed but the blush went out of stock so it wasn’t included in my order. However, I never got the refund.

 

When I picked up my order, I asked an employee about the refund but she was completely unhelpful. Said that she could not do anything about it and sent me off. So unprofessional. It’s been a couple days, and I’m still waiting for the money. What do I do?

Re: Item never recieved + No refund?

Hi @zyldrn

 

Sorry for the confusion. If an item was cancelled from your order, we will not charge you for it. We will only charge you for the items that you receive. I will send you a PM to further assist.


Regards,

Danee

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