'Item is Out of Stock'

[Anonymous]

So I've been having a technical problem for some time now (two weeks). Essentially, when I try to place an order, no matter what, a popup window appears saying 'Sorry, your basket contains item(s) that are now out of stock. The item(s) will be removed when you checkout.'

So, I can't place an order, because it just keeps coming up. I deleted my cache and cookies, but nothing works. If anyone else has had the same problem, please let me know how to fix it. It's super annoying. 

[Anonymous]

Alright, friends. So I logged out and made a new account with a spare email. And the order went through? So I guess its a problem with my regular account. RIP to the points I could've earned on that order. 

[SianBT]

Hi @Anonymous, 

Generally speaking, we only allow one Beauty Insider account per client. We'd love to ensure all your points are in one place. Please contact us at 1-877-SEPHORA at your earliest convenience so that we may verify your information and link your accounts for you. 

Bisous, 

Sian

[kevinbt]

Hi @Anonymous! It sounds like there may be some kind of glitch in your shopping basket.  The only way I know to override this is to give us a call when you're ready to place your order and your basket will reset once we do that for you! Please call 1-877-737-4672 whenever you're ready! 

Regards, 

Kevin