Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Is anyone else having difficulties signing up to attend the Holiday Preview event? I've tried both on my phone and laptop with multiple different zip code. Each time I put one in I get a message saying that it's invalid and I can't continue.

RE: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Hi! This happened to me as well the first time I tried to sign up. I just went back to the email and tried with my store's email and then continued with the rest of the sign up process. I was using my phone. Try to check the zip code of your store before you try it. I'm less than 2 miles away and is a completely different zip code. Hope this helps! Good luck!

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Hi all, 

 

If you are having trouble signing up for the event, please try switching browsers. If you are on a cell phone, please try signing up on a laptop or desktop computer. If the issue continues, please send me a private message, so that I can look into this further for you. Thanks!

 

Best Wishes,

 

Janean

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Android/Chrome worked just fine for me a few minutes ago. ☺️

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Cindy inspired me to try on my iPad using chrome, and it worked this time.

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

I just tried to RSVP & I didn't run into any problems- I'm using Chrome on my MacBook, if that helps anyone 🙂

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

The email I received said that sign-ups start tomorrow, Thursday August 31st at 3pm PST. So, it could be giving you an error until that time. @Audrey6532

**EDIT: Clicking on the link shows that in fact it opens TODAY, Wednesday, but still not until 3pm PST

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

That's funny. Mine doesn't show any of that. Seems there were two waves of notifications though. 

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Same. I wonder if anyone has been successful. I even tried the zip code of a store. 

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

I'm having the same issue 😞

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Yep. Tried it on my Android phone, and it didn't work.

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Yes, I am getting the same "invalid zip code" message.

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Yes that's happening to me!

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

The same thing is happening to me.  I'll try again later as I'm sure it's just a glitch.

Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up

Hi all!

 

If you are still having difficulties signing up, please try clearing out your cookies/cache and starting a new browser! Some clients have reported that this has resolved the issue. Also, some of the stores have already reached the maximum capacity:(!

❤️ Melissa
Conversation Stats
  • 14 replies
  • 448 views
  • 4 Hearts Given
  • 13 Contributors
testing