In stock item canceled from order

[MBSeattle]

After having multiple entire orders canceled, now one in-stock item was canceled from the order I was finally able to make. Insult to injury, the full amount including proper tax was not refunded. 

Seriously, who is running this company? I cannot wait to get rid of this gift card and be done with Sephora. The irony is that this was a birthday gift, and I've spent hours of aggravation trying to use it. 

[LaurieBT]

@MBSeattle, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[MBSeattle]

Hi, following up on this. 

[LaurieBT]

@MBSeattle, I have just responded to your message. Thank you!

[MBSeattle]

I actually had/have private messaging turned on. I guess that's another issue to add to the collection.

And I have *never* seen chat available.