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Post in Customer Support
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Impossible to redeem Beauty Insider offer

Hello,

I received the beauty insiders offer today (12/01) for 20% off with promo code YAYGIFTING but everytime I try to enter the code I have the following message "Must be logged into Beauty Insider account to redeem this offer." Even though Iโ€™m logged into my account online or in the app. I tried everything but nothing seems to work.. Can someone please assist me? (Iโ€™m in Canada) Thanks a lot! 

Re: Impossible to redeem Beauty Insider offer

Hi, I have the same issue, I am trying to order in the US but I get the same error message. Can somebody help me please?

Re: Impossible to redeem Beauty Insider offer

Hi @MARIAMLEKV I see that you have an excluded brand in your basket. Please note the code will not apply toward any excluded items/brands. I'm sorry about that!

Re: Impossible to redeem Beauty Insider offer

Hi @lisaolrbh,

 

My apologies, this is a US-only promotion. However, throughout the holidays there will be many opportunities for Sephora clients to save. Please keep an eye out for other offers online and in the app! 

 

Best regards,

Laurie

Re: Impossible to redeem Beauty Insider offer

Disappointing as weโ€™ve had this offer in prior years, the same as the US

Re: Impossible to redeem Beauty Insider offer

This is happening to me too, and I am in US 

Re: Impossible to redeem Beauty Insider offer

Same here!!

Re: Impossible to redeem Beauty Insider offer

Hi @7Tea,

 

I'll take a look further and I'll send you a message shortly.

 

Best,

Laurie

Re: Impossible to redeem Beauty Insider offer

@LaurieBT can the yaygifting code be used in-store?

Re: Impossible to redeem Beauty Insider offer

@LDubai Yes, it can be used online or in store! Please note it is a one-time use code!

Re: Impossible to redeem Beauty Insider offer

Itโ€™s happening to me as well ๐Ÿ˜ž

Re: Impossible to redeem Beauty Insider offer

Hi @Brenaelong I see that you were able to place your order with the discount code!

Re: Impossible to redeem Beauty Insider offer

I am in the US too and I am unable to use YAYGIFTING promo code.

Re: Impossible to redeem Beauty Insider offer

@RiaFerna sorry to hear that. I'm sending you a PM.

Re: Impossible to redeem Beauty Insider offer

I am in the US and the same thing happened to me, too. 

Re: Impossible to redeem Beauty Insider offer

Hi @feifei2022 Sephora Collection 30% off will automatically apply when Sephora Collection items are added to basket. Please note that Dyson, Oribe, Chanel, The Ordinary, Nutrafol, and Proven products are excluded from this promotion. If you're still having trouble, please send me a private message with more details surrounding the issue. Thanks!

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