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Post in Customer Support

ILLAMASQUA skin base foundation samples

Can I get samples for SB foundation in Sephora? I am between NC35-40.  The reviews online say that I would get a shade 10, but i would like to try 3 shades before i make my purchase. I am thinking about trying shades 9, 10, 10.5

Re: ILLAMASQUA skin base foundation samples

Sorry for any inconvenience cahle01!  I'm unable to send any samples without an order placed.  I recommend contacting your local Sephora to confirm availability of the shades you would like to try and picking up samples for you to take home.  You could also ask them for help in finding the best shade for your complexion.


I hope this helps.





Re: ILLAMASQUA skin base foundation samples

tiffanybt:  Are we limited to receive only one foundation sample at a time?  I had a horrible experience with a sales associate at my local Sephora store.  Like cahlel01, I wanted to get samples of more than one shade of an Illamasqua foundation---the lightest shade and the next, slightly darker, shade.  Even though I told the SA (Beauty Advisor?) the two shades I wanted to try, she said she wwould help me find "the right shade" for me. 


Instead of giving me the samples (or, at least a sample of one of the shades I asked for), she was steering me to a different color.  I asked her what the variations were for each shade (is the shade more of a white tone, pink tone, yellow tone, etc.?).  She couldn't answer my question, yet she wanted me to believe that she had the expertise to find the right color for my skin tone.  The color she matched me with looked okay in the store, but when I tried the sample at home I looked jaundiced.  It was yellow on me.  Definitely not the right shade!  I don't usually need assistance when I'm shopping at the store.  The experience with that sales associate almost scared me away from ever asking another SA for help.  Luckily, I've found some other SA's who are friendlier and more knowledgeable. 

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