I'm extremely upset

[TinPanAli]

In august ~ I made a total of 19 orders and spent $965.50. I did this ALREADY as a Rouge member BTW so I could have easily spent my money at Dermstore or neiman or nordstroms or ulta. But I didn't Bc I love your samples. However ~ out of 19 orders = 4 had ZERO samples in them. And in spite of selecting the best samples for each order and showing in my account as SHIPPED I only received 4 samples I chose out of a total of the 57 I was supposed to receive. Four!!!! I feel like returning ALL of my merchandise and repurchasing it from other places because what is the point of passing up gifts with purchase if I can't even get one simple set of samples that I chose correctly ONE TIME out of a month of spending $965.50?! How can you ever even fix this???

[DaneeBT]

Hi TinPanAli,

I'm so sorry to hear about this! I will send you a private message in just a moment to assist you.

Always,
Danee

[meeeeooooowwww]

I am having the same issue. 

[JaneanBT]

Hi @meeeeooooowwww,

I am very sorry about that! I will send you a private message so that I can assist you with this. Thanks!

Best Wishes,

Janean

[kathym127]

all my orders come with no samples or the wrong ones which are unusable by me 😞