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I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

I just now became a Sephora Beauty Insider. How do I get credit for a past purchase? Is this possible?

 

Please assist.

Thank you

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

Hi Beachside,

 

I'd be happy to take a look at your account and see if we are able to add the previous purchase.  I will send you a message to help Smiley Happy

 

xo, Mia

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

Hi! Same question, I just signed up, a week after I made a $50 purchase. Can this still be credited?

Highlighted

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

@Hippie27 I will send you a message to help Smiley Happy

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

Hi! my mom got me the naked 2 pallet for christmas and tried to get me points for it when she purchased it but they couldn't find my account can i still get the points from it?

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

Yes! I am sending a private message to help with that. 

 

Cheers! 

Kevin

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

I have two friends that purchased a Marc Jacobs foundation and a Naked 3 palette for me and I am $99 away from keeping VIB status. I have gift receipts but what do I need to do to get points for these purchases?

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

HI michlenut,

 

We are not able to apply points to your Beauty Insider balance for the gifts you received. Only items you purchase yourself can be added. We're sorry for any inconvenience this causes and appreciate your understanding Smiley Happy

 

xo, Mia

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

I was given a naked 3 palette for Christmas, and was wondering if it was possible to get this credited to my account? I have the receipt. 

Re: I just now became a Sephora Beauty Insider. How do I get credit for a past purchase?

Hi kknight,

 

Since the palette was a gift, we are not able to apply points to your Beauty Insider balance.  Sorry!!  Only items you purchase yourself can be added.  We appreciate your understanding Smiley Happy

 

xo, Mia

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