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Post in Customer Support

I just lost three hearts...

I just lost three hearts and I'm not sure why. Can someone please explain to me how.why this happens? (it's not the first time either).

Hi Islandqt. That's strange!  I'll look into it for you....

Hi Islandqt. That's strange!  I'll look into it for you.  In the meantime I added the 3 hearts back Smiley Happy

Re: Hi Islandqt. That's strange!  I'll look into it for you....

LOL! Thanks <3 I just hope that it's not a glitch!

I seem to be missing 32!   I had 995 before lunch and now...

I seem to be missing 32!   I had 995 before lunch and now I have 963! It's enough to make a person give up Beauty Talk!!!!!!

Re: I seem to be missing 32!   I had 995 before lunch and now...

yeesh! Does it happen if a person removes their question you think? That is a lot to lose and yes actually I remember seeing you had 998 and I was about to congatulate you on reaching the 1000!!! Smiley Sad

Re: I seem to be missing 32!   I had 995 before lunch and now...

Hey..me too! I saw earlier today prettyinpa was approaching a well deserved 1000 hearts...so what happened????

Re: I seem to be missing 32!   I had 995 before lunch and now...

My hearts are restored, *sings tra-la happily*

Re: I seem to be missing 32!   I had 995 before lunch and now...

Congratulations on ( over) 1000 <3's Prettyinpa!!!!!!!!!!!!!!!!!

Re: I seem to be missing 32!   I had 995 before lunch and now...

Thanks to you all for the congrats! I am just sooo happy! It's great to be a part of such a great supportive community!

I just gave everyone a heart!

I just gave everyone a heart! 

:smileysurprised:Oh my gosh--I looked this morning and sa...

Smiley SurprisedOh my gosh--I looked this morning and saw I had 346, and now I'm at 316!  Looks like I lost about 30 like prettyinpa. Does anyone know what's going on here?

That's so funny! I JUST noticed that I lost five in a mat...

That's so funny! I JUST noticed that I lost five in a matter of minutes -- I was like, "Eesh, who did I offend?!!" Hahaha

 

 

The first thing that comes to mind is post  or topic remo...

The first thing that comes to mind is post  or topic removal (not locked but deleted topics).  That is how it happens for most forum formatting.  On some boards, they let users keep post counts even if certain topics have disappeared. 

 

Anyone who breaks the community guidelines that gave hearts to people in the past could have those removed. Example:

Userx gives MemberY  3 hearts.

Userx does something to break ToS or the guidelines; gets banned.  OR Userx deletes their account. 

All hearts given by Userx are removed, including MemberY's 3.

 

And never rule out the glitch factor.  Hopefully the reason behind it gets figured out.  If not, those three will be replaced soon enough.  (:

Looks like I lost 3 or 4

Looks like I lost 3 or 4

Oh you guys!  That sucks!!! And it's really weird!  I hav...

Oh you guys!  That sucks!!! And it's really weird!  I have no idea how many hearts I had so I don't know if I lost any.  I mean I know I''m over 300 but I don't know how many over.  This is lame.  There could be many people like me who are losing hearts without even knowing!  I hope Sephora/BT works this out.

Thanks so much for reporting ladies!  I will message you...

Thanks so much for reporting ladies!  I will message you privately for more information.

Hi ladies. The heart issue was a glitch that has been fix...

Hi ladies. The heart issue was a glitch that has been fixed. Sorry and thanks again to all of you who reported it! If anyone else is still missing hearts or see it happen again, please feel free to message a moderator directly. Smiley Happy

XO,
Olivia

I did too. I think it happened on the weekend. Thanks mod...

 

I did too. I think it happened on the weekend. Thanks mods, for looking into the issue!

Re: I did too. I think it happened on the weekend. Thanks mod...

I lost some hearts too! A few days ago when I signed in I was a Beauty Boss, now I've been downgraded to a Pro Smiley Sad

If people eer lose one or two hearts, there is a way of r...

If people eer lose one or two hearts, there is a way of revoking hearts after they have been given. YOu can do it under message options. I seemed to have lost 3 or so and I thought that's what it was until I saw this post!

Boy I was feeling stressed for the Beauty Talk support te...

Boy I was feeling stressed for the Beauty Talk support team. I am in IT and know what it is like to deal with such issues.   I've been dealing with a pretty serious one at work for about 2 weeks now and just found the answer.   I would rather work out the heart issue!Smiley Very Happy

 

Good job BT support team!!!!

Re: Boy I was feeling stressed for the Beauty Talk support te...

Thanks lashreece! Smiley Happy
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