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I have a payment due soon but I don't have my credit card

I applied for a credit card on 10/21 and said I was approved. However, my credit card never came even though and I had to call to have them send a new one. Still do not have a credit card and the first payment is coming up.


Just recieved the email that reminds me that my payment is coming up and I clicked to make a payment but guess what I found out - I need the credit card. How am I supposed to make this payment if I don't have a credit card?

Re: I have a payment due soon but I don't have my credit card

Hi @Amature7,


I'm sorry that you have not received your card yet! The cards are sent out directly by Comenity bank, so I'd recommend continuing to contact them so they can help with this. Please call:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

You can also reach out to them on Twitter at the AskComenity Twitter handle. Thank you!

Best regards,

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