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Post in Customer Support
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NixieChen
NEWCOMER I Rouge
โ€Ž11-12-2017 12:51 AM
โ€Ž11-12-2017 12:51 AM

I have a VIB card but why my online status is BI?

Hi, I got VIB card from the store, but when I log into the Sephora online, I am only in BI status. How can I register to the VIB status online??   Thx! 

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3 Replies
JaneanBT
ALUM II Rouge
โ€Ž11-13-2017 03:34 PM
โ€Ž11-13-2017 03:34 PM

Re: I have a VIB card but why my online status is BI?

Hi @NixieChen,

 

I have sent you a private message in regards to this. Thank you. 

 

Wishes,

 

Janean

 

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charlotte427
NEWCOMER I Insider
โ€Ž10-15-2018 08:38 AM
โ€Ž10-15-2018 08:38 AM

Re: I have a VIB card but why my online status is BI?

I have this same issue. My account on the app says insider but the only card I have and use is VIB

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1 Reply
kevinbt
ALUM II Insider
โ€Ž10-15-2018 09:44 AM
โ€Ž10-15-2018 09:44 AM

Re: I have a VIB card but why my online status is BI?

Hi @charlotte427! It sounds like you may have two accounts! I am sending you a private message to help. 

 

Cheers! 

Kevin

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  • 3 replies
  • โ€Ž11-12-2017 12:51 AM
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