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Post in Customer Support

I have VIB status, but I continue to get no emails from Sephora.

I have checked my spam and confirmed my info with Sephora, but I am still not receiving any emails from Sephora other than my order confirmations. 


I have called Sephora on this issue and confirmed my info has not changed. I was told everything looks good and there should be no problems.   I emailed this concern to Sephora a few days ago because it continues.  To date, there has been no response other than an automated email telling me I would hear from someone within 48 hrs.


Why am I falling through the cracks?   From other postings, it looks like I'm not the only one either.

Oh no Tmoto!  I will be happy to take a look at your acco...

Oh no Tmoto!  I will be happy to take a look at your account and send you a message with more information.

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