I don't seem to have any beauty insider points online, even though I know I do?

[KarissaL]

My beauty insider points always read 0 even though I've made multiple Sephora purchases since setting up the account. When I make purchases in person, the cashier will always tell me how many points I have, but they do not show up online. Help please?

[melissabt]

Hi KarissaL,

It sounds like you may have two accounts, one with your card and the other with your email address. I will be happy to research your account and i'll send you a message right now to help!

[KarissaL]

Thank you!