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I can't get a VIB card?

I reached VIB status and according to the email I received, I can pick up my new VIB card in stores. However, I went today and the manager told me that they ran out and that the VIB card was only for the holidays. I am so confused. What is going on? What do I do?

Re: I can't get a VIB card?

Hi Maryypie,


I truly apologize for the confusion!  The VIB Cards are not limited edition for the holidays and your local store should be receiving additional kits soon.  I'd be happy to reach out to the store that you visited to clarify this for you.  Can you tell me which location you visited?  


xo, Mia

Re: I can't get a VIB card?

I went to the Sephora inside JC Penney of Cielo Vista Mall of El Paso, TX. 


Thank you for the help!

Re: I can't get a VIB card?

Perfect!  Thanks for getting back to me Smiley Happy

Re: I can't get a VIB card?

No prob!

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