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Post in Customer Support
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Valery72
NEWCOMER I Insider
‎09-14-2024 12:39 PM
‎09-14-2024 12:39 PM

Hyaluronic Acid 2% + B5 Hydrating Serum

I ordered this product from Ordinary directly before and the serum was without any colors. This time I ordered via Sephora and it's yellowish color. I want to make sure the product is not defective. Can I please have a response? Order  

 

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DaneeBT
MOD Rouge
‎09-14-2024 12:54 PM
‎09-14-2024 12:54 PM

Re: Hyaluronic Acid 2% + B5 Hydrating Serum

Hi @Valery72 As shown on the product page, this new formula has a slight yellow tinge when compared to The Oridinary's previous formula due to the addition of a ceramide blend. This is the natural colour of this new raw material.

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  • ‎09-14-2024 12:39 PM
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