How to track my return?

[Clarisasg]

I dropped of my package a week ago, and I didn’t receive any notifications about the package being shipped or anything. Now I’m worried, is it normal? How do I find the tracking number?

[sarohar]

Were you able to find it? If not: 

They send you a "tracking link" in an email when your return is accepted online, and you print out your return label. When you click on that link, the first input in tracking is your Newgistics tracking number.

It's not a USPS tracking number, and you can't track it on the USPS website. You have to go on the Newgistics website.

I archive those emails. I honestly don't know if there's another method to get to your return information. The only place that even states WHAT was returned is that email, too Definitely don't delete those... If I'm wrong, a MOD or another customer can correct me?

I'm still waiting on my refund, for a return package I brought to USPS on May 1st. It's May 31st, of the same month... still no email update. No refund.

[LaurieBT]

Hi @Clarisasg,

This post has been moved to Customer Support. You should be able to track it through the same section where you generated the prepaid merchandise return shipping label. I'll send you a private message shortly to follow up. Thank you!

Best regards,

Laurie