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How to return a product by mail? (No Sephora stores near me)

I received a Shiseido sunscreen that is far too fragrant for me to use as I am very fragrance sensitive. This was an online order and I need to return it by mail. I looked around the menu but I could not find to do this. Also, how long do I have from the date of the order to return it? Thank you! I'm sure this information is on the app somewhere but I could not find it.

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Re: How to return a product by mail? (No Sephora stores near me)

Hi @SheriReho,

 

I'm sorry this item is not working out! Online orders can be returned by mail with the prepaid return label > https://returns.narvar.com/sephora/returns?locale=en_US

 

Items received within 30 days of purchase will be refunded to the original payment method. Items received within 31-60 days of purchase will be refunded as online store credit. For our full return policy please visit > https://www.sephora.com/beauty/returns-exchanges

 

Warm regards,

Laurie

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