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200,581 Posts
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Gift cards
Just got a gift card for Xmas not able to use it at the store or online.
Called CS they said I need a receipt. I know it’s only been two weeks
since Christmas but no one is keeping the receipt once th...
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Gift card issue
I received a gift card for Christmas and when I peeled back the sticker
to get the card number so I can order something that’s only online, the
card number was removed. Is anyone else having this issu...
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Re: Gift card issue
@LeslieM85 I'm sorry to hear that! If the first 12 digits of the gift
card number are visible, we may be able to locate it in our system. If
you have the first 12 digits of the gift card, please send ...
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Lost 10,000+ points!
I was going to redeem a birthday gift today & noticed that all my points
were gone. As I was searching the possibilities why it could happen, one
possible reason was due to being inactive for 12 month...
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Re: Lost 10,000+ points!
@Jadanne Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. It looks
like your private messages are currently turned off. Please s...
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Missing item in order
Hi there,I made multiple purchases and had 2 orders combined in one and
shipped together. However, I’m missing the item, the Glow Recipe
Blackberry Retinol Serum. Both orders show the same tracking nu...
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Re: Missing item in order
@AlexaBerky Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our...
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Re: Birthday gift
@whaleee600 You need to be at least 16 years old to have a Beauty
Insider account, which is required to redeem the birthday gift.
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Lost Gift Card
Hi, My girlfriend got a Sephora gift card for Christmas and she
accidentally misplaced it. My dad still had the receipt so we were
hoping to replace it because she is quite bummed out. We tried reachi...
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Re: Lost Gift Card
@AlexR142800 Gift cards are treated like cash, but if you have a receipt
with the first 12 digits, we may be able to locate it in our system. If
you do have that, please send me a PM with that information and her
registered email address.
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Missing samples
Hi there, so two days ago I received my sephora package, it was all
packed well and arrived safely, but my 2 free samples were missing. Just
because I ordered something really big and expensive doesn'...
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Re: Missing samples
@pearls001 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Gift Card Not Working
In April 2023 I purchased a Sephora gift card at Kohls for my DIL. Later
I bought her another gift for kept the gift card for myself. I tried to
use it for the first time today at both the Sephora and...
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Re: Gift Card Not Working
Hi @Anita115, I'm sorry for the trouble and I'm happy to look into this
further. I'll send you a message shortly. Best regards, Laurie
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Re: Gift Card Not Working
I am having the same issue with two Sephora gift cards that I received
from two different people. I am trying to make a Sephora purchase on the
kohls app and it is saying the pin is invalid for both c...
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Sephora product reviewer
I frequently make reviews and products and purchase new releases! I also
answer questions under products, I was wondering how to sign up for
Sephora’s product reviewer program!
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Re: Sephora product reviewer
@Lsssw, thank you for reaching out! There are a few different product
review programs, but these are not managed by Sephora. We don't
currently have a review program managed by Sephora. However, we we...
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Same-day Delivery
It seems this is not a new situation, unfortunately. Has anyone actually
had any luck intervening between Sephora and third party? My order was
supposed to be delivered yesterday, but it was not. Just...
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Re: Same-day Delivery
@beestmode I'm sorry for the delay! I regret we aren't able to cancel it
for you, however if it is not shipped within 2 days it should cancel on
its own and any points used will be returned to your account.
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Low-end sliding scale with more points
Hi!I'm curious. Why does the sliding scale from "Insider to Rouge"
reflect lower with 61 more points?
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Re: Low-end sliding scale with more points
@Mimiof10 Your spend total resets at the beginning of the year, so if
one was calculated before Jan 1st, it would include your 2025 spend
total.
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Cannot find recent points in account
Hi I recently made an in person purchase and did not see the
orders/points in my accounts. It's been more than 24 hours. This should
help me move up to VIB status. Please help? thank you !
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Re: Cannot find recent points in account
@babymagster, we're happy to check on this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If yo...
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2026 Legal Internship Automatically Disqualified
Hi, I recently applied for the Legal Internship for the Summer of 2026,
and I was automatically disqualified despite meeting the initial
criteria for application. Can someone please review this issue?...
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Re: 2026 Legal Internship Automatically Disqualified
@GSBurnett, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Rude sales associates
I walked into the store on New Years Eve, immediately the employee held
up her phone to show me the time and alert me that I had 1 minute before
they closed. I had stopped in to buy my daughter a birt...
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Re: Rude sales associates
@JennyP1902, thank you for sharing your recent experience. I’m truly
sorry to hear about the initial interaction with this Beauty Advisor and
appreciate you bringing this to our attention. I’ll share ...
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My eyeshadow was shattered when i received it.
The Sephora eyeshadow pot that i had purchased shattered in the package
getting eyeshadow all over me and my other purchases.
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Re: My eyeshadow was shattered when i received it.
@trippypinup, I'm so sorry for this experience! It looks like your
private messages are turned off, and you can adjust your preferences in
your Community settings (on the browser only, not the app). I...
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Missing item please help!
I want to share my recent experience shopping at Sephora, and
unfortunately, it was not a good one.This was my first time ever placing
an order with Sephora. I usually shop at the Navy Exchange since ...
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Re: Missing item please help!
Exact same situation! And customer service is refusing to help. Their
solution is to shop at the store. Well not everyone has a store close
by. Very frustrating considering some of us have Rouge statu...
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Re: Missing item please help!
@Mia060, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Re: Missing item please help!
@octiM I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact Sephora privately through Facebook or
Instagram.
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Items disappear from results page of a search
I experience this every time I use the Sephora site. Here's an example:
I searched under the category "Skincare" and select "Sheet Masks," the
results will populate. I scroll down the page and some of...
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