Missing item
Hello, I have just received my package, but I found there’s a lip oil
had been missed. So, how can I get it?thank you and have a nice day
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Gift card with no balance
I received a 50$ gift card for my birthday yesterday, I decided to use
it today but when I entered in my 16 digit card # and 8 digit pin it
said I had a 0.00$ balance.
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Gift card not activated
My mom bought me a Sephora gift card for my birthday and when I tried to
use it in the store today it wasn't activated. What can I do to activate
it?
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Re: Gift card not activated
Hi I have same issue today. My boyfriend purchased for me on sephora
app, put $30 in it. And sephora sent it to my home. But when I tried to
use it, they told me its inactivated and there is no money ...
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Gift card balance disappeared
Hello. I’m writing in hopes of finding the correct department or contact
person who can help provide a satisfactory resolution to a big issue I’m
having with Sephora. Last night, I spent hours shoppin...
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Re: Gift card balance disappeared
This literally just happened to me !! Received a physical gift card on
my anniversary 3 days ago with a balance of $180 here I am today trying
to use it and my entire balance is gone. I’ve been on hol...
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Re: Gift card balance disappeared
Hello, the same thing happened to me and my cousin. We were gifted $100
gift cards from Sephora for Christmas. I checked the balance on the
Sephora website and it said a weird amount like $102 or some...
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Re: Gift card balance disappeared
heyy! something like this just happened to me too! could you please send
me a pm? its reallty weird bc its the same amount, 25 dollars!
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Re: Gift card balance disappeared
So this happened to me as well my sister bought my daughter a $50.00
Sephora Gift card from Safeway and when she went to use it, there was no
money on it. I went back to the store they said reach out ...
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Re: Gift card balance disappeared
This exact same thing happened to me. Sephora was no help—I got the same
“I will send you a PM” comment but they just told me to take it up with
where my MIL bought the card. It’s not an acceptable an...
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Re: Gift card balance disappeared
I haven’t heard anything back from you I submitted the info on my card
to you. This is a big deal my daughter is out $50. Can you let me know
how to fix it!
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Re: Gift card balance disappeared
Hi @DivaRegina, My apologies! To view Danee's private message, please
slide the banner at the top of your Community screen to the left until
you see the envelope icon. The banner shows "Community, Pro...
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Re: Gift card balance disappeared
Same with me too! Do they resolve your issue? I have $180 gift card and
I save it for long time because I want to use for Sephora sales . I open
this morning 4 of my gift card zero balance!!! I was sh...
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Re: Gift card balance disappeared
This same exact thing happened to me. I bought a sephora gift card for
my friend's bday for $100 from Raleys and when she went to used it the
balance came up as zero. no one was willing to help me. I ...
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Re: Gift card balance disappeared
I’m so sorry. This can’t be legal. Do you have contact info for the
third party exommerce company that referred you back to Sephora?
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Re: Gift card balance disappeared
Hello. I received zero assistance. It was very frustrating, especially
considering that I’m a Rouge member and clearly I’m not lying about a
$25.00. It was so frustrating
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Re: Gift card balance disappeared
Did you reach a resolution with this issue? This is unacceptable! I gave
your post a heart to show support. I have just discovered my two unused
$30 gc are both showing $22.07 as balance.
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Re: Gift card balance disappeared
This happened to me twice with 2 gift cards since January. Use it
partially and then the balance just disappears. Re-enter the card number
on the back and it will say $0 balance 😞
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Re: Gift card balance disappeared
Today I found out after two hours on the phone that 5 transactions
drained My $200 gift card! Even though I alerted them within mirror
hours they refused to cancel the transactions or give me informat...
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