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How long does it take to receive a confirmation email regarding my return?

Hi, I sent back a Tria 4X laser hair removal to your warehouse in MD and the tracking number provided by USPS showed that the package was delivered on Wednesday, 5/17. It has been over a week and I still did not receive any email from Sephora about the return. Since it is an expensive item, I am very worried about the package. I did call customer service and provided tracking number. Can you tell me exactly how long should it take to get a confirmation email regarding my return? Thank you!

Re: How long does it take to receive a confirmation email regarding my return?

Hi Anhnguyen,


It can take up to two weeks to have a return process in our system. Once the return has finished processing you will receive an email notifying you of the refund. if for any reason you do not receive them email after this time frame, please feel free to PM any of us Mods and we will be happy to look into it.

<3 Melissa

Re: How long does it take to receive a confirmation email regarding my return?

Thank you so much, this info makes me feel instantly better Smiley Happy

Re: How long does it take to receive a confirmation email regarding my return?

Aww no problemSmiley Happy It's a normal process so just keep checking your emails. Thanks so much!

<3 Melissa
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