Beauty insider
Do you have to spend a certain amount of money per year to stay a VIB?
Like if you don’t spend enough money do you go back to being an insider?
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Re: Beauty insider
@imbr0kelol Yes, to unlock VIB status, you must spend $350 within one
calendar year. In order to maintain VIB status, you must spent $350
every calendar year. If you do not spend the $350 each year, your status
will be Insider!
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Re: Beauty insider
So basically you have to spend $350+ per year if you want to keep your
status? I started my account late last year and just got rouge a bit ago
so if I don’t spend $350 more dollars this year I go back down a status?
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Same day delivery
Hi there,I recently purchased an item using the same day delivery
service. However prior to the free trial was up i cancelled it. Despite
this, when I went on my bank statement I was charged the annua...
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Re: Same day delivery
Hi @Caitlyndavidson, I'm happy to check on this and I'll send you a
message shortly. Best, Laurie
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Unable to checkout
I’ve seen this posted by others. I have been trying to check out but
keep getting the error that city/state/zip do not match. I’ve purchased
from Sephora before. Of course due to this delay an item I wanted to
purchase is no longer in stock. Help!
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Missing samples
Hello, Has anyone had missing samples from their orders? This has been
happening more and more frequently to me. I always thought this was a
lovely perk with my Rouge membership, but now it’s just a c...
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Gift card balance disappeared
I added a gift card, that was bought at Sephora, of $100. I used a
portion of it for one order of $64.41 so I should have $35.59 left. When
I tried to checkout for another order the gift card was not ...
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Re: Gift card balance disappeared
Hi idk if Sephora is a scam or if their customer’s information/accounts
have been compromised but I uploaded a $50 gift card that I was gifted
to my account that once showed the intended balance of $5...
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Re: Gift card balance disappeared
Why does this keep happening? It seems like it happens several times a
month? What is the problem with Sephora gift cards? Have you had someone
address your concerns?
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Tax Exempt Account
Good afternoon - How do I set-up my online account as tax exempt? THank
you!
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Re: Tax Exempt Account
Hi @PellaAfterProm, I'm happy to assist and I'll send you a message
shortly. Best, Laurie
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Missing samples
Honestly, so tired of not getting the samples I request. Just got my
Rouge sale order and again, no samples. I understand it’s a busy time
but if you’re out of the requested samples, at least send a s...
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Re: Missing samples
I second that. I didn’t receive any either. The last few orders my
samples haven’t come when I’ve ordered some. It was never an issue
before, now it’s seems to be a common occurrence.
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Re: Missing samples
This seems to be the norm . I select samples with my orders and more
frequently than not it shows they are being delivered and then my order
comes with no samples. It is disheartening I spend alot of ...
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No samples?
Has anyone else not been getting samples with their orders? I know they
didn’t run out because the one sample I ordered, it was available three
days after I ordered. I just opened my package and I rec...
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Re: No samples?
Yeah, this happened to me today too. No samples were included. I was a
little disappointed.
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Re: No samples?
I didn’t receive any either. The last few orders my samples haven’t come
when I’ve ordered some.
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Re: Give me some shine lol set restock?
@Sk1nCareGirl I'm sorry we don't have this information available! But I
suggest signing up for the email alert to be notified if/when it becomes
available again. Thanks!
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Sephora Credit Card Account
Is this a scam? I have been in contact with the credit company and they
keep saying they will send something and it never comes. I have read
everything in the community posts stating the same this. Th...
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Re: Sephora Credit Card Account
Hi @HeatherLynnn, I'm sorry about this! The credit cards will typically
arrive in the mail 10 days after approval. If you have not received your
card after that time frame, please reach out to Comenit...
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Re: Sephora Credit Card Account
Hi Laurie, I know Sephora reps keep saying they have nothing to do with
the card company but I have reached out mulitple times to them with no
resolution
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