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Post in Customer Support

Holiday Hooray 2018


Holiday Hooray Thread Image.jpg


Fill your basket and start shopping because our 2018 Holiday Hooray promotion is here. All you need to do is make a qualifying minimum purchase of $75 to get $15, $20 or $25 off your total when you shop. As always, Rouge members get first access. 


Got questions? Check out our FAQs:


What is the Beauty Insider Holiday Hooray promotion?

Beauty Insider Holiday Hooray is a holiday promotion, available for one-time use, offering Insider members $15 off of any purchase of $75 or more, VIB members $20 off of any purchase of $75 or more, and Rouge members $25 off of any purchase of $75 or more. It’s our way of saying thank you to our Beauty Insider members for a beautiful year. This offer is available in-store or online.


When can I use my Holiday Hooray?

  • Rouge: Thursday, 11/29 – Wednesday, 12/12
  • VIB: Friday, 11/30 – Wednesday, 12/12
  • Insiders: Friday, 11/30 – Tuesday, 12/11

What’s my code to shop?

Insider, VIB and Rouge can redeem using code 2018HOORAY.


How do I get my offer if I’m a Beauty Insider member but haven’t received my Holiday Hooray card yet?

The offer will be emailed to Insider, VIB, and Rouge members starting November 28. If you have not received your email by December 1st (11/30 for Rouge), please check your email's spam folder. You can also call us at 1-877-737-4672 to verify your account status.


How do I redeem my Holiday Hooray card on

  • Log in to your account on
  • Shop until your heart’s content, then click checkout
  • From the checkout page, enter promo code 2018HOORAY in the promo code box and click apply
  • Click continue in the lower right hand corner of the payment area. You will see the Holiday Hooray card amount deducted from your order total on the right hand side of the page


Can I add my Holiday Hooray card to my Mobile Wallet?

Yes! You have the option to add your card to your Mobile Wallet from your Holiday Hooray email. Don’t forget: You must be opted into our emails to receive your Holiday Hooray email.


When does my Holiday Hooray card expire?

  • The Insider Holiday Hooray card for $15 off is good on all purchases from Friday, 11/30 – Tuesday, 12/11
  • The VIB Holiday Hooray card for $20 off is good on all purchases from Friday, 11/30 – Wednesday, 12/12 (that’s one extra day to shop!)
  • The Rouge Holiday Hooray card for $25 off is good on all purchases from Thursday, 11/29 – Wednesday, 12/12 (that’s two extra days to shop!)


Can I use my Holiday Hooray card to shop online and in stores?

Yep. Your Holiday Hooray card can be redeemed one time either online or in store.


Can I combine my Holiday Hooray card with a regular gift card?

Yes, you can use your Holiday Hooray card as well as your gift card in the same purchase.


Can I use more than one Holiday Hooray card?

Sorry, this offer is one-time use per client and Holiday Hooray cards are non-transferrable.


Can I split up my Holiday Hooray reward into two transactions?

No, the entire Holiday Hooray card value must be used in one transaction.


Can I use my Holiday Hooray card more than once?

No, your Holiday Hooray card is a one-time-use-only offer valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCPenney only.


Can I combine my Holiday Hooray card with another promotional discount?

No, your Holiday Hooray card may not be combined with any other promotional discounts.


Is there a minimum I need to spend with my Holiday Hooray card?

Yes, your Holiday Hooray card can only be redeemed with a merchandise purchase of $75 or higher.


Will I get Beauty Insider points for items I purchase with my Holiday Hooray card?

Yes, you’ll earn Beauty Insider points for the total amount you spend. Let’s say, for example, you’re an Insider and add $100 worth of qualifying merchandise to your basket. Your merchandise subtotal will be $85 after you apply your Holiday Hooray, so you’ll receive 85 points for the transaction.


Is the Holiday Hooray card available in Sephora inside JCPenney?

Yes! Your Holiday Hooray may be redeemed at Sephora Inside JCPenney locations, just not on


Will my Holiday Hooray card work in Canada?         

Yes! Your Holiday Hooray card may be redeemed in Canada. Redeem online using the promo code 2018HOORAY or in stores when you present your email or mailer at checkout.


How do I redeem my Holiday Hooray card at Canadian checkout?

The same way as in the US (see above for pointers!)


Can I sign up for Beauty Insider now and still get a Holiday Hooray card?

Yep! New members will receive the Insider offer of $15 off $75 on their first purchase as a Beauty Insider member.

Join Beauty Insider here>


If I moved up a tier, can I get that tier’s discount?

Yes, your Holiday Hooray card barcode and promo code will automatically apply the offer associated with your current tier at the time of your purchase. Sephora inside JCPenney stores will apply the correct offer after verifying your tier status. Please call us at 1-877-737-4672 so a representative can verify your tier status. 


What if I received the wrong tier discount in email or direct mail?

Please refer to the answer above. Please call us at 1-877-737-4672 so a representative can verify your account status. 


Are there any exclusions?

Clients are limited to the purchase of three (3) Drunk Elephant and three (3) Tatcha products per transaction during this promotion. Select Supersonic Dyson products included, all other Dyson branded items are excluded. Not valid on purchases of customizable sets online, in-store services, or through Sephora’s Customer Service. Not valid on Google products. Not valid on previous purchases, purchases of gift cards or eGift cards, FLASH, PLAY! by Sephora, packaging, applicable taxes or shipping & handling charges. Cannot be combined with any other offers or Rouge Rewards. Not valid on orders shipping outside the U.S. or Canada.  Sephora and JCPenney employees are not eligible for this offer.

mine said out of stock.

mine said out of stock.

Re: mine said out of stock.

Same message. I tried logging out and back in but that does not work.

Re: Holiday Hooray 2018

First 2-day shipping went up from $10 to $15, then samples went down from 3 to 2, now we have to spend $75 instead of $50. Why is Sephora doing this if sales are up & so is profit. Does Sephora even care about customer satisfaction anymore? Or will they pay attention when this coupon fails and people shop less. Only time will tell.



From Forbes:

LVMH Moët Hennessy Louis Vuitton, the world’s leading luxury products group, recorded revenue of €21.8 billion in the first half of 2018, an increase of 10%. Organic revenue growth was 12% compared to the same period in 2017.


While the company doesn’t break out sales of Sephora in its Selective Retail reporting group, it revealed LVMH Selective Retail grew 9% over the same period the previous year and bragged: “Sephora achieved sustained growth across all areas of operation. With omni-channel at the heart of its strategy, online sales advanced rapidly.”





Re: Holiday Hooray 2018

First Rouge couldn’t shop all the sale weekends for the holiday sale, now we have to spend $75 to get the $25 off?!? The sales at Sephora are getting worse, not better. I am not enjoying this new “rewards program”, feels like we’re constantly being punished this year. 

RE: Holiday Hooray 2018

I am so upset by this. I always wait for the $15 off to make purchases. I already had my items valuing $50 lined up. $75 on beauty is too much for me even with $15 off. Wish they would change it back to $50 so it can be a little more affordable...😔

Re: RE: Holiday Hooray 2018

Hi @reshmaravindran,


I appreciate you sharing your feedback and I will forward it to the appropriate team for review. Rest assured, we have exciting promotions throughout the year.


Stay Gorgeous,


Re: Holiday Hooray 2018

WTF since when is it $75? Every year its been $50 are you kidding me I thought they were making the membership better this is worse. Goodness.

Re: Holiday Hooray 2018

Hi @rheuji17,


The holiday reward is different from last year’s reward, and I am excited to share that we are offering additional promotions and special values throughout the year. I appreciate your feedback and will share it with the appropriate team for review.


Stay Gorgeous,


Re: Holiday Hooray 2018

The year is almost over and I shudder to think what else you guys will offer into the new year I feel like next year you will be getting rid of all privileges. No more discounts and such. It is really not worth it anymore to be Rouge. I really was hoping with the change in the rewards things would be better but they are actually worse.

Re: Holiday Hooray 2018

I got it in the mail today and got excited about it, but then I seen on your purchase of $75. I remembered correctly, it was $50 before. I don't know if I will even use the card because I just bought some stuff from the 20% coupon they had awhile ago. Such a bummer.....

Re: Holiday Hooray 2018

Hi mclxo120,


This is our biggest savings of the year! This year we are offering more promotions throughout the year so our clients can receive bigger savings! We appreciate your feedback regarding the promotion. I will forward it to the appropriate department for review and consideration. Thank you!




Re: Holiday Hooray 2018

Hi @stackednpainted,


That is correct. Please stay tuned! Thanks! 


Best Wishes,



RE: Holiday Hooray 2018

It used to be over $50 ...

Re: RE: Holiday Hooray 2018

Yep, that I remembered for sure. What's been going on with Sephora..?

RE: Holiday Hooray 2018

Yeah, what’s up with this? They’ve raised the free 2 day shipping fee from $10-15, we only get two samples now and raised the beauty event from $50 to $75. I love Sephora I do but this isn’t good business or how to treat loyal costumers.

Re: Holiday Hooray 2018

Based on the excludes, does this mean the Fenty Beauty Pro Filt'r Complexion Essentials set is excluded from the code?

Re: Holiday Hooray 2018

Hi @adhil2016,


The FENTY BEAUTY by Rihanna Soft Matte Complexion Essentialsis a  customizable set so it will be excluded from the promotion.  Thank you.



Holiday Hooray 2018

when i will recieve the email in canada

It says emails will get sent starting 11/28, so no one re...

It says emails will get sent starting 11/28, so no one received them yet, I guess?

RE: Holiday Hooray 2018

Haven’t received an email
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