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Post in Customer Support

Has anyone successfully recovered expired points?

I know this has been a complaint, but I recently went back into a Sephora for the first time since 2019. I got pregnant, super sick from the ordeal, then 2020 happened and with a new infant and lockdowns, I never went makeup shopping. Found out a couple of weeks ago, my 1500 points expired. I've been saving those for years and I'm rather bummed. 


Has anyone had any luck getting their points reinstated? Even a few? I didn't ask for Hyperemesis and I didn't ask to have a pandemic, so if there's any way to attempt to recover them, I'd love to know. I know it's the company's perogative, but still feels a little crappy. 


Re: Has anyone successfully recovered expired points?

Hi @cupcakebby,


I'm sorry to hear about this and I'll send you a message.


Best regards,


Re: Has anyone successfully recovered expired points?

Thank you so much!! It won't be an issue anymore. I'm back to buying regularly. 😍

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