Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Customer Support

Has anyone been sent defective items by Sephora?

I'm just curious if anyone has been sent defective items by Sephora. I received a blush without its backing glued on. The  Bobbi Brown blush was stuck to the mirror when I opened it. This has been my first time with a defective item from Sephora. I've made a lot of orders before and had never had a problem. I went to my nearby Sephora and they gave me a refund. They didnt have it in stock so oh well. I'll just order it tonight. 

 

Anyway, I'm just curious if f this has happened to anyone else? 

Re: Has anyone been sent defective items by Sephora?

Broken Kat Von D eyeliner - three tries in a row (it was the Get The Look kit that's still up with Beethoven,) since it isn't in stores and CS and I both gave up. 

Re: Has anyone been sent defective items by Sephora?

Yes, *twice* now I've ordered the Stila pressed eyeshadow in Prize (a lovely gold shimmer) and received it broken, leaking gold shimmer all over the rest of my box's contents. The first time I called, and got it replaced successfully. Now that it's happened again, I don't know whether to call or go to the store. I feel like they'll think I'm scamming them, but I've never returned anything else. All I can say is, if you want this item, get it in store. 

Re: Has anyone been sent defective items by Sephora?

I recently received the Omorovicza cleansing balm.  The lid wasn't screwed on properly and the product had 1/4 of mold on the top. It had obviously been sitting on the shelf for quite a while.  Sephora was great about it, but I didn't want a replacement because I was so turned off.  It did make me more cautious about purchasing less popular items that might not be turned over as quickly.  I went through some of my recent Koh Gen Do orders and discovered some were going to expire sooner than I would use them so I sent those back unopened (some were fine).  

Re: Has anyone been sent defective items by Sephora?

I ordered a DDF face wash years ago that explored all over the bottle and once I ordered the Boscia Black  Peel Off mask, the Fresh mud mask bar and the origins active charcoal mask in one order. When i opened the box, there was only packing paper and the order summary. Nothing else. 

Re: Has anyone been sent defective items by Sephora?

I got sent a BECCA beach tint duo with two Watermelons instead of Watermelon & Fig. I took it to the SiJCP near my house because they carry BECCA--they were able to exchange it, but it was processed as a return without a reciept even though I had one, because apparently that's all they're allowed to do? Wasn't too happy about that.

Highlighted

Re: Has anyone been sent defective items by Sephora?

BOO!!! I just got my Naked 3 from Sephora and it came with a broken eyeshadow. I know the Sephoras had a Naked 3 launch party tonight... but I didn't get the package until after the party started. I sure hope they have some left in stock when I go tomorrow!!!

Conversation Stats