Your Basket is Empty
Sign in to see items you may have added previously.
See samples, rewards and promotions in .

Item Added to Basket

Free Shipping!

You're only $50.00 away from Free Shipping.

Post in Customer Support

Got the wrong product in store

I went into a Sephora store today to get the Murad exfoliating AHA/BHA cleanser and a store employee helped me locate it. She grabbed one from behind the sampler for the one I wanted and I didn't think to make sure it was the right product. She gave me the age reform refreshing cleanser. I don't have a car so I can't get to the mall for a few months.. can I exchange it online?

Re: Got the wrong product in store

Hi Cormasaurus7,


Since the purchase was made in-store, you would need to go back to your local Sephora to either exchange or return the product.  The store system is different than our online one .  I would suggest giving them a call to make arrangements directly with them.  Their contact information is listed on the top of your receipt Smiley Happy


xo, Mia

Re: Got the wrong product in store

Okay. I think my University has a bus route that goes to the mall but I'm not sure. Thank you for your help!

Conversation Stats
  • 2 replies
  • 1 Hearts Given
  • 2 Contributors