-Gift card zero balance

[James312]

I was at Sephora today and tried to redeem a $100 gift that I received at Christmas. I scratched off the sticker at the register, and when the associate entered the number/pin she said there was a zero balance. 
I have a receipt from Walgreens showing that the gift card was activated in the amount of $100. Could you please advise as I was the first person to scratch off the gift card today. 

[keelybt]

@James312 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service