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Post in Customer Support

Gift card issue



A friend recently purchased a gift card for my birthday at a Sephora inside JC Penney.  After excitedly going online to spend it, I realized that, in very fine print on the back of the card, it says that it is actually a JC Penney card with the Sephora logo on it.  I was very disappointed, as there are no JC Penneys with Sephora anywhere near me.  I feel that this is a highly deceptive business practice on the part of both companies.  Is there any way to exchange this "fake" Sephora card for a real one?




Re: Gift card issue

Hi Chellypar I'm so sorry for the confusion.  That gift card is only redeemable at JCPenneys and we are not able to exchange it.  I will definitely pass your feedback along to the appropriate contact.

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