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Post in Customer Support
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Gift Card not working

I received a Sephora gift card from my sister-in-law for Christmas in the amount of $50. When I went into the store last week to purchase products, I got up to the cash and was told the gift card could not be put through because it had not been activated. We called customer service and they advised nothing could be done because again, the card had not been activated and could not provide me with any type of solution whatsoever. We are now 6 months past Christmas and my sister-in-law no longer has the receipt to show the store proof of purchase. I am at a loss for what to do, but it would seem someone has benefited from this transaction and it most certainly wasn't me. HELP!

Re: Gift Card not working

Hi @idonotknow,

 

I'm sorry to hear that! I will send you a private message to help.

 

Always,
Danee

Re: Gift Card not working

I am having the same problem. I received a $25 Sephora gift card for my birthday, but when I try to use it I'm told it's not activated. I didn't see any activation codes on the card and my friend no longer has the receipt. How do I activate my gift?

Re: Gift Card not working

Hi @MsBank,

 

I am sorry to hear this! I will send you a PM for further assistance. 

 

Best,

Zakiya

Re: Gift Card not working

Spoiler
Gift Card not working.

Hello, I had the same problem presented here. I was given a Sephora Gift Card for my birthday 7 days ago. When I was making a purchase, I entered the card number and it's pin. I got a message saying the card had $0.00 in it. Before the purchase, I tried adding the card to Wallet on my phone but I recieved another message telling me the card had not been activated. I called customer service and was told the card had not been activated. When I asked how to do so, I was told money had to be put into the card. I don't know what to do and have been looking for a solution. Please help.

Re: Gift Card not working

Hi @MoDaMo1

 

Sorry to hear about this experience! I'm sending you a PM to assist further. 

 

Bisous, 

 

Sian

Re: Gift Card not working

I'm also having the same problem. My friend purchased a gift card for my birthday, but when I tried to purchase something at the store, they said it was not yet activated. I checked the receipt, and it looks like another card was activated instead. Please help!

Re: Gift Card not working

@Jewels3866,

 

I am going to send you a message shortly.

 

 

❤️ Melissa
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