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Post in Customer Support

Gift Card Numbers

My sister purchased a Sephora gift card for me and I was trying to apply it to my order and it comes up nonexistent. The website states that gift cards have a 16 digit card number with an 8 digit pin. The card I received was a 19 digit card number with a 4 digit pin. I called the number on the back of the card where they told me the balance and that it was active but they could not help me complete the order and to call another number. The other number could not help because it was not a JC Penny gift card. Any help is appreciated.

Thank you 🙂

Re: Gift Card Numbers

 I am having this same problem, can anyone offer assistance?


Thanks in advance!

Re: Gift Card Numbers

Hi Bonnie126, I am sorry to hear you are having trouble with your gift card. Please call us at 1-877-737-4672 so we can further assist you! Thank you.

Warm wishes,

Re: Gift Card Numbers

Hi lleger,


I'll send you a private message right now to discuss this with you in more detail.

Whimsically yours,

Re: Gift Card Numbers

hey how were you able to use the gift card having the same problem

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