Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Foundation pump?

The pump doesn't have a tube that goes down into the bottle so I have to try and pump it with the bottle upsidowm.  Is the pump supposed to have a longer tube?15017173304741672595829.jpg

 

 

Re: Foundation pump?

Hi Bay2Brklyn, Some products are designed with an airless pump and do not have the tube. If you purchased this at one of our stores, I would recommend calling the store directly so they can assist you with this> https://www.sephora.com/store-locations-events

Re: Foundation pump?

@bay2brklyn It seems you're missing the little tube that attaches to the pump. Do you have any empty pump bottles on hand? You can just swap out the tube; if it's too long you can trim it. Many pump bottles use the same size tube. Otherwise you should be able to exchange it for a new one, since it's clearly missing a vital component!

Conversation Stats
  • 2 replies
  • 351 views
  • 3 Hearts Given
  • 3 Contributors
Photos1
  • 15017173304741672595829.jpg
testing