Missing samples
Anyone else missing samples when their order arrives? This is the second
time it has happened. When I contact support they offer 50 points. One
of the reasons I get excited about my order is the samples. I don't
think 50 points fixes the issue.
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Re: Missing samples
Hi I get the samples, but other, that I wanted. During last 2 weeks I
did 4 orders and I get may be only 2 desired sample, others were replace
by something not value for me 😞
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Re: Missing samples
I received no samples on my last order. The samples are listed on my
invoice, however not in the shipment. Pls address
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Re: Missing samples
Same here! I got my order but the samples were missing. Customer support
just added 50 points saying there's no guarantee that samples will be
shipped as they could be out of stock. Why am I able to c...
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Re: Missing samples
I didn’t receive my samples either and I was actually excited for them
this time 😞 The online chat is also always unavailable during the hours
it’s supposed to be open.
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Re: Missing samples
I ordered online as well to try one of the samples I was interested in,
but didn't receive it! This is the second time that happened too.
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Re: Missing samples
Hi @Lizzyy2080, I'm sorry to hear this and I'll send you a message.
Best, Laurie
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Re: Missing samples
Mine is missing samples... AGAIN. I think it's about the 3rd or 4th
consecutive orders missing samples. It's frustrating. That's why I
haven't been shopping Sephora any more, but this recent order was the
last straw and I had to rant about it.
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Re: Missing samples
Same! I rarely ever receive them, it’s more of a surprise when I
actually do. I was really excited for the ones I picked this time
though, so it’s really frustrating.
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Re: Missing samples
I am also missing samples and there was no packing slip which I thought
was odd.
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Re: Missing samples
Yes! My last two orders were missing the samples. Very disappointing
since I purposely ordered online instead of going in-store because I was
curious about one of the samples.
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Re: Missing samples
I've seen a lot of comments about missing samples lately. Happened to me
on my last order. I always see a Sephora CSR saying they'll send a DM.
Why doesn't Sephora either fix the issue or stop offering free samples?
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Re: Missing samples
Hi @Nebaines, I'm sorry about this! I'll send you a message shortly.
Best regards, Laurie
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Re: Missing samples
Ugh I have had this happen to me as well! I opened my package today and
no samples were to be found. I wish they would throw in a substitute or
let us know…
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Re: Missing samples
Having someone select samples and then not including them in the
shipment after listing them on the invoice is a shady business practice.
Do better sephora. @CustomerService #vib #gross
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Re: Missing samples
Hi @ariana224, My apologies! I’ll send you a message shortly. Best,
Laurie
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Missing Points
I did a survey back in February 2024 for a 20 minutes survey and was
told that I would receive 200 points after completing it which I did. I
was told that it will take 30 days but I never received it. Very
disappointed.
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Unused Gift Card Zero Balance
I received a $50 gift card for my birthday and when I went in store to
use it, they told me there was a zero balance. By all the messages that
I have seen in this feed about zero balances, I see that there is
nothing I can 😞
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Live Chat Unavailable All Day
Is anyone having any luck using the live chat? It has been showing as
unavailable for me all day.I received my order in a compromised
condition. The package seal was broken, and half the items had sea...
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Re: Live Chat Unavailable All Day
Hi @mtlfdz, My apologies! You might need to keep the chat page open for
a few minutes until it becomes available. I'll send you a message
shortly! Best, Laurie
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