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Post in Customer Support
stechiny
NEWCOMER I Insider
‎11-23-2017 02:51 AM
‎11-23-2017 02:51 AM

Exchange a product on sale

Hi! So, i just bought online the Anastasia Beverly Hills Moonchild highlighter palette  but I actually meant to buy the Aurora Anastasia highlighter palette. They are both the same price and they were both on sale for the same price. The order is still “processing” but I’m unable to edit it now. I was wondering if it’s possible to exchange it (in store) for the Aurora pallete once I get the product. But by the time I get it, the highlighter will not longer be on sale.

Usually we can exchange products bought on sale for a different shade. But I don’t know if a different palette counts as a “different shade”. Could someone help me please? 

Thank you in advance! 

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  • ‎11-23-2017 02:51 AM
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