Estimated delivery date passed and tracking hasn't updated since it was shipped

[Catskills]

Hi there, 

I placed an order on Dec 3rd that had an estimated delivery date of Dec 10th. I understand that deliveries may be delayed due to the holidays, but I'm a little confused because my tracking has shown "In transit" since Dec 6th (the day the package arrived at the shipment facility). If tracking had continued to update I would not be worried, but I'm concerned that it has gotten lost. My sephora dashboard doesn't show an estimated delivery date anymore. I just want to get the item and birthday sample by the holidays, since I ordered well before today's date (i.e. the 12/24 delivery deadline.

Similar to this post's situation: https://community.sephora.com/t5/Customer-Support/Delivery/td-p/5677989

Thank you!

[DaneeBT]

Hi @Catskills,

I'm sorry to hear about this! I'll take a look then send you a PM.

Always,
Danee