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Did not receive points from past purchases

I have purchase many products through sephora store. I have always gave the cashier my email so that I can reedem my points. I have just recently started using the sephora website, and I have noticed that some of my pass purchases were not listed. I am pretty upset about this! I don't even have my old receipts. Is there anything I can do about it?

Hi Milalala,   Oh no!  We can definitely add points from...

Hi Milalala,

 

Oh no!  We can definitely add points from your past purchases, however we do need receipts to refer back to.  I'm so sorry about that!  I will send you a private message to see how I can help Smiley Happy

 

xo, Mia

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