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Deluxe samples missing

This is the second time it happens to me, just received my order and my deluxe sample was missing (caudalie eye cream). This is an order I made especially to get that sample, because I wanted to try the product. Just called customer service, and there is nothing they can do except give me 100 points. I spend more than 1K a year and there is nothing to be done about this? Not impressed.

Re: Deluxe samples missing

Hi heyla! So sorry to hear that. :/ I am sending you a private message to discuss this further. 

 

Regards, 
Kevin 

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