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Post in Customer Support
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melash
FRESH FACE I Rouge
‎07-06-2017 02:54 PM
‎07-06-2017 02:54 PM

Damaged product

Just received my order from sephora and the Quench your Skin set arrived leaking and damaged. It appears that the drunk elephant sample is the culprit. Can I get another set sent or a refund for return.

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1 Reply
MeganBT
ALUM II Insider
‎07-06-2017 03:38 PM
‎07-06-2017 03:38 PM

Re: Damaged product

Hi melash, 

 

I'm sorry to hear that your order arrived in that condition. I will send you a private message momentarily to help you with this. 

 

All my best, 

 

Megan 

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  • ‎07-06-2017 02:54 PM
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